*****ulent data line contract

My primary bank account was tempered into, when someone opened an account to Vodacom Data line with my personal details. The first debit order went through on, 09 Feb for the amount of R247.45, and on the 17th of Feb for R348.33. Later on, a double debit of R247.45 & R348.33 was affected in my account on 24th of Feb 2024,. This aunatorised debits continued on the 15th of March and April 2024 to the amount of R1098, R1500 respectively. I reported the matter to Vodacom with a case number from the police station on 18 March 2024. I sent emails to ***** *** where I was given a reference number EC-1TJ4-2DMCJT (***) on the 14th March 2024 confirming that I will be responded to within 14 working days which elapsed without any feedback. I made a follow up spoken to Silvia on the 29th of April 2024 and have been referred to Enock at ***** Dept and was later referred to Mpumi Tshabalala in Finance Depart where everything is stacked without feedback. *** contact number was given to me to make a call but unfortunately the Finance Dept just rings unattended, her email address *** emails are not responded to. It is a highly inconvenience for me on every month to bear the costs of the DATALINE I did not subscribe to. I am requesting an urgent assistance in this matter.

Kind regards,