1 reviews | Active since Mar 2015
*****ulent Contracts that nobody at Vodacom knows how to cancel.
I had a contract with Vodacom which expired around 2022 - this was for a laptop device and modem. Vodacom has reinstated an expired contract without my consent and now I'm getting emails and sms's about my account being in arrears. What account? Which bank account have they issued a debit order to? With whose permission? I AM NOT PAYING FOR THIS. I am being billed R456.63 for another laptop contract - where is the laptop? Or are you charging R456.63 for 2G data? I DID NOT CONSENT TO AN EXPIRED CONTRACT BEING REINSTATED. I went to Vodacom at Trade Route Mall on the 06 September 2025 - the same day I got the first sms about my bill due - they were of no help - all they could say is that I must contact the call center - which I did - but there's no people working there. I could only speak to an automated voice machine - who at least sent me an sms on the 08 September 2025 saying " You will receive an SMS & Email with your exact cancellation or conversion date. Until such time, Your Vodacom Contract Cancellation is not confirmed." Today is the 11 October 2025 - HOW LONG DOES IT TAKE TO CANCEL A CONTRACT THAT WAS NOT AUTHORISED BY THE CLIENT? This bill in now at R874.84. I AM NOT PAYING FOR THIS. What I will do is switch off this sim card - which will be an inconvenience - because I'm not willing to hear some bull**** about "you must pay for the data that was used" - who told you to load data on my number?
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
