*****ulent contract upgrade

I am a 7 years contract Vodacom customer, I was due with for an upgrade since June 2024. I called Vodacom customer care on 09/07/2024 with regards to another issue, and the consultant adviced me to upgrade to a 3 months sim only deal and he said I would be due for an upgrade after 3 months. After that he said the deal comes with a Bluetooth speaker, I further enquired what the speaker was for, he said it was for free. I then continued with the upgrade, bearing in mind that I would be due for another one after 3 months. 3 months down the line, I get to be told that the speaker is part of the package and that there’s no upgrade due anytime soon. When I enquire further, I get to be taken from pillar to post, with no one willing to take accountability. My advice to people considering over the phone upgrades with Vodacom is to RUN. I even regret renewing my contracts with them. I just want to try other providers, because these ones are unreliable, and loyalty to them means nothing 🚮🚮