PV
Pieter V
1 reviews | Active since Mar 2023
29 Feb 2024, 10:49
*****ulent Contract Renewals.
Vodacom staff are really some of the worst in country - including Home Affairs.
I have been asking for recordings of phone calls that resulted in ******* renewals/upgrades of contracts since 24 August 2022. It does not help to phone as the call is normally dropped and emails are deleted without it being read.
As far as I am concerned, this practice is nothing but large scale *****. They are not allowed to release the recordings and they have no idea what a transcript is.
There are no contact details for the legal department. SO the next step, I guess, is laying a ***** charge. Maybe a SAPS member will do something about it.
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Replies (2)
Vodacom's replyOfficial
29 Feb 2024, 12:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Feb 2024, 12:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PV
Pieter V's updateReviewer Update
19 Mar 2024, 09:46And again, absolute crock. You want to enforce a contract, but you are not willing give me a copy of the contract. I have 2 legal opinions that blows you standpoint out of the water.
Just to make sure, I am awaiting a third legal opinion.
And thank you Criselda for ignoring me totally since the early in March. Great work as team leader.
Just to make sure, I am awaiting a third legal opinion.
And thank you Criselda for ignoring me totally since the early in March. Great work as team leader.
PV
Pieter V's update19 Mar 2024, 09:46
Reviewer Update
And again, absolute crock. You want to enforce a contract, but you are not willing give me a copy of the contract. I have 2 legal opinions that blows you standpoint out of the water.
Just to make sure, I am awaiting a third legal opinion.
And thank you Criselda for ignoring me totally since the early in March. Great work as team leader.
Just to make sure, I am awaiting a third legal opinion.
And thank you Criselda for ignoring me totally since the early in March. Great work as team leader.