*****ulent contract opened, Vodacom no help

I had a contract opened at Vodacom ( who I’ve never been associated with before)three months ago by someone else who *****ulently used all my details and somehow managed to get it all approved with a Vodacom sales consultant without any real proof of ID, possibly an inside job. I logged a complaint with Vodacom’s ***** department with all the supporting documents more than a month ago and no one has come back to me, they just happy to keep debiting money off my account and it’s amounts over R3000 which is crazy!!! I have to now keep following the process of disputing my debit orders and paying money out of my own pocket to cancel these incorrect debit orders and Vodacom couldn’t be bothered. It’s actually very bad marketing for Vodacom to not have handled the situation very well especially when they are at fault, still waiting for an update Vodacom……