*****ulent contract

My bank account was debited by Vodacom on 20 March and after enquiring, I found out that a contract was opened on my name through one of Vodacom’s outsourced call centres. I contacted Vodacom and advised them that this was *****. I was told to get an avidavit and report the matter at one of their stores. This was done on 5 April and I was told the forensics department will investigate and provide feedback within 3 working days. Nearly a month has passed and my account was again debited with R3500. The apathy from the store manager at the Sandton City 4U store and Vodacom in general is shocking.