ZM
Zinzi M

1 reviews | Active since Dec 2023

21 Dec 2023, 18:30

*****ulent contract dispute

Someone took out a contract using my ID number. Everything else is not mine I.e Address, account number. I only became of the contract when they handed over the account, claiming that it was in arrears.

I then disputed the account. I lodged the dispute. I went to SAPS to write an affidavit, sent my ID as well as sample signatures. They responded to the email I sent that they will give feedback within 14 days.

It’s been over 4 months now. I’ve never received feedback from the ***** disputes department. The number I got from the call centre never gets answered. My biggest challenge now is that every day for the past 4 months I receive phone calls from different debt collectors about the account. Every single day without fail. It is bordering on harassment.

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Replies (2)
Vodacom
Vodacom's reply22 Dec 2023, 07:55
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply22 Dec 2023, 10:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per EC-1M6Z-26J9LN , our records indicate that ***** was confirmed and relevant credits processed. Regards Consumer Website Team 

Best regards,