*****ulent contract

A *****ulent account is opened on my name. I sent numerous emails requesting the cancellation from the date I saw the debit orders go off. To date nothing has been done. I am appalled by how they easily give out contracts without verifying the identity of the person first. Now my credit score is affected by this. I have hold online on their customer service number without being able to go through to a consultant. This is unacceptable for such a big company. I want the contract cancelled immediately and the query that is logged at the credit beaurau rectified.