AB
Annalita B

1 reviews | Active since Dec 2021

19 Jun 2023, 12:45

*****ULENT CONTRACT BY VODACOM

*****ULENT CONTRACT!!! I have never had a Vodacom contract in April I was debited. I contacted Vodacom ***** department they asked to submit affidavits bank statement etc they acknowledged they received documents. Then I was debited again in may and June with an amount of R4000!!! which put my account in arrears with my bank obviously nothing was done by Vodacom. I emailed numerous times I am being ignored. I went to the Vodacom branches they couldn't help . I am incurring charges from my bank every time I reverse the debit this is unacceptable it's is also now affecting my credit score. Vodacom is not sorting this out it's been 3 months.

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Replies (1)
Vodacom
Vodacom's reply19 Jun 2023, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team