*****ulent contract and refunds

Dear Vodacom,

I lodged a complaint over 14 days ago regarding a *****ulent contract opened in my name. Despite my numerous attempts to reach the correct department, I had no success until I posted on Hello Peter, which finally prompted a response from your digital agent. The agent assured me that I would receive my refunds within 14 working days. However, this period has now passed, and I have yet to hear anything further from Vodacom.

Yesterday, I attempted to follow up by calling Vodacom, but I was transferred between several departments with no resolution. No one seems to know how to assist me. I was given various ***** dispute numbers, but none of them worked. I was shuffled from the billing department to customer care, then to legal, only to have the call abruptly disconnected.

I am requesting, once again, that Vodacom refund the money deducted from my account and cancel the *****ulent contract in my name. I have already provided an affidavit and a copy of my ID. It has been over 14 days since my initial complaint. Please process my refund and cancel the contract immediately.

Thank you.