*****ulent contract account

I’m highly disappointed in the lack of urgency and service from Vodacom. They allowed someone, who is not me to open a contract account using a **** ID green book that had my ID number, a **** payslip and bank statements that weren’t mine. I only realise this when they start debiting my bank account, I went to their store in Mall of Africa and I was asked to go to the police station to acquire an affidavit which I did and submitted to them but they have not even bothered to contact me. I have opened a case of ***** with the police and the detective has even contacted regarding it but still, nothing from Vodacom. I work for a bank and this contract can easily ruin my credit profile and that can affect my job. Vodacom needs to remove that *****ulent contract off my name before i become angry and take them to ombudsman.