*****ulent contract

On the 11th May someone *****ulently took out a Vodacom contract online in my name, with no validation of the details by Vodacom. When I noticed the 1st debit order go through on my bank account the 1st June I acted quickly to inform Vodacom and immediately reversed the debit order as unauthorized as well as provided all relevant documents. 7-14 days to investigate the case...... still no response. The last email I was informed someone will contact me I'm still waiting. Today a new month and another debit order has gone of my account for nearly 4 times the original amount. This affects my credit score..... Can Vodacom act on this immediately and prove how they validated this online order. Very disappointed.