*****ulent contract

A year ago my younger brother went to Vodacom in Louis Trichardt Makhado to check if he qualifies for contract of which he was declined.. On the 2nd June 2024 an amount of R1195.60 went off his account as a vodacom debit order with *** I***. He went to the same vodacom to enquire and they told him to bring an ID so they can investigate.,today he went with an Id and a lady without a name badge at vodacom chartz in Louis trichardt told him there is nothing they can do instead they just gave him the contact number of the person who *****ulently took up the contract which is also a breach of popia act and I am not sure what they expect him to call the person and say.. We are now stranded as this will damage the credit record of a recent graduate who is not yet exposed to credit however vodacom approved his contract without him being present and we thinking that his old documents were used which suprises us as I know that vodacom requires documents which are not more than 3 months old..who approved this contract when and how?