WS
Walter S
1 reviews | Active since May 2017
12 Dec 2023, 15:59
*****ulent Company
*****ulent. On the phone they help you cancel contracts without sending you confirmation, time after time(they keep saying you will receive confirmation from them but you don't). The result is they keep running the debit orders of cancelled contracts.
When you stop paying them, they hand you over to legal. Trying to sort this out doesn't help - You will never get through on the phone to the correct department to deal with your account issues, ever. You will however get messages from their debt collectors to pay them back to de***** you to pay them back the cancelled contract moneys, which you do not owe them, but they owe you, for they debited monies after you cancelled expired contracts.
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Replies (2)WS
Walter S's updateReviewer Update
12 Dec 2023, 16:041F1R1A1U1D. This is the 1R1E1D1A1C1T1E1D! word. I will not recommend this company to anyone until this is resolved by Vodacom.
WS
Walter S's update12 Dec 2023, 16:04
Reviewer Update
1F1R1A1U1D. This is the 1R1E1D1A1C1T1E1D! word. I will not recommend this company to anyone until this is resolved by Vodacom.
Vodacom's replyOfficial
13 Dec 2023, 07:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Dec 2023, 07:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
