AG
Alta G
1 reviews | Active since Jun 2016
03 Jul 2024, 13:50
*****ulent charges on account
Once gain Vodacom has put charges on my account that I did not sign up for. For the past 2 months, I suddenly had an extra R137.99 charged to my account for a data contract I have not signed up for, neither want or need. Trying to get hold of Vodacom to sort this out is impossible. The only people one can get ahold off are sales people or if you are in arrears. I have tried Whatsup and emailing, but not getting a response. This constitutes *****, but they do not come back to you, and a person has no other choice to pay for this *****, lest your line does not get cut off.
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Replies (2)
Vodacom's replyOfficial
04 Jul 2024, 10:32Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jul 2024, 10:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AG
Alta G's updateReviewer Update
05 Jul 2024, 10:18Want to thank a very helpful and courteous agent for phoning me. Unfortunately, as in the past Vodacom would not refund you for charges they have put against your account without your consent. I firmly believe that there are some scaly agents selling products that just put products against your name without your knowledge. Have experienced the same account being revived twice after having an agent call me for a renewal that I did not take. Best solution: Do not take any calls from phone agents and ensure that you call Vodacom direct for renewals. Still better, visit a Vodacom shop should you be able to do it.
AG
Alta G's update05 Jul 2024, 10:18
Reviewer Update
Want to thank a very helpful and courteous agent for phoning me. Unfortunately, as in the past Vodacom would not refund you for charges they have put against your account without your consent. I firmly believe that there are some scaly agents selling products that just put products against your name without your knowledge. Have experienced the same account being revived twice after having an agent call me for a renewal that I did not take. Best solution: Do not take any calls from phone agents and ensure that you call Vodacom direct for renewals. Still better, visit a Vodacom shop should you be able to do it.