KR
Kalavani R

1 reviews | Active since Aug 2015

11 Dec 2025, 11:40

*****ulent Charges

I have 2 contracts with Vodacom which ended in November 2025. we upgraded on the one contract and the other contract went on a month to month top up with no new device. When I received my December invoice I see that on the contract that I upgraded I'm still being charged for two hand sets when it should be only one. On the account I changed to month to month I am still being charged for a handset when I did not upgrade to a new handset. When I phoned Vodacom Billings department to query the invoice they told me to contact Cancellations. When I contacted Cancellations they told me to contact Billings. So it seems that neither department can help me but they will debit my account for something that I don't have.

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Replies (1)
Vodacom
Vodacom's reply11 Dec 2025, 12:51
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team