HVdB
Heila Van den Berg

1 reviews | Active since Mar 2025

10 Jun 2024, 19:52

*****ULENT CHARGES ADDED BY VODACOM TO MY ACCOUNT

*****ulent charges added to Vodacom account. My latest Vodacom Statement had an unauthorised charge for R1099, no date, simply “Microsoft AppStore” on it. I called Vodacom: this was the NONSENSE they spewed: it is on your phone automatically, you don’t have to buy it… go open a case of ***** against Vodacom at the police…you did authorise the charge because it is on the account… They then told me to contact Microsoft directly. On my Microsoft account: no purchases for 3 months, no subscriptions, no linked devices and no payment methods…SO THE CHARGE WAS EITHER ALLOCATED TO THE WRONG ACCOUNT OR SOMEONE *****ULENTLY USED MY VODACOM ACCOUNT AND VODACOM DOES NOT GIVE A **** ABOUT THE ***** COMMITTED ON MY ACCOUNT. Oh and guess what,Microsoft told me to contact Vodacom. I HAVE A F***ING IPHONE WHY THE F*** WOULD I PURCHASE SOMETHING FROM THE MICROSOFT APPSTORE??!!!!!

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Replies (1)
Vodacom
Vodacom's reply11 Jun 2024, 07:35
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team