*****ulent charges

Long story short, I kept receiving calls from Vodacom Sales Department offering me an upgrade on one of my numbers and the time I was not interested. Then on December 2024 I personally phoned Vodacom to review my contacts and cancel some since I have more than 3. So I spoke to a lady by the name of Melissa/Melanie not sure who offered me a great deal at the time, 2 for 1 phones and a cancellation on one contract. When I received the quote the price she mentioned was very different . I then phoned back and spoke to her male ***orker who confirmed Whan she sold me was not incorrect and on top of that the contract end dates she gave we also not correct. I then ask for the upgrade to be cancelled since I made the call a day before the phoned where not yet handed over to the courier company for delivery. The guy to me not to worry the order has been cancelled and no funny charges on my account. So comes the bill and I see I am charged an additional amount for handsets which I never received. Today 05/02/2025 I go on the Vodacom app to check my bill and again an additional charge for the handset is there. I phoned Vodacom and spoke to lwazi who was very helpful and he confirmed that on side the order shows complete meaningful I received the phones. The courier guy on the day of delivery told me he was returning the package back to Vodacom since the address was incorrect and Vodacom will be call within 48 hours to rectify. Never received the call and now I am billed for phoned I did not receive and upgrade I cancelled. Now the consultant tells me if does not make sense how the phones where dispatched as there is information missing and it does not show the phones being returned and the order cancelled. So Vodacom and the courier company must explain and please refund and cancel the order urgently.