HB
Hlengiwe B
1 reviews | Active since Nov 2025
25 Nov 2025, 11:00
*****ulent cellphone upgrades
Vodacom staff *****ulently upgraded two of my contracts without my consent, and I have not received any devices related to these upgrades. I am expected to pay for services I did not request, and devices I do not possess, and Vodacom has not taken this matter seriously.
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Vodacom's replyOfficial
25 Nov 2025, 13:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Nov 2025, 13:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
HB
Hlengiwe B's updateReviewer Update
07 Dec 2025, 12:18Twelve days later, I am still waiting for Vodacom to contact me, which clearly demonstrates their lack of appreciation for their customers. It's unacceptable and needs to be addressed.
HB
Hlengiwe B's update07 Dec 2025, 12:18
Reviewer Update
Twelve days later, I am still waiting for Vodacom to contact me, which clearly demonstrates their lack of appreciation for their customers. It's unacceptable and needs to be addressed.