NZ
Nontuthuzelo Z

1 reviews | Active since Nov 2023

20 Nov 2023, 14:41

*****ULENT CELLPHONE CONTRACT

I Nontutuzelo Zuba I am very angry and disappointed on Vodacom for poorly investigating a case of a cellphone contract that was taken *****ulent on my account. On Friday I was told that the case has been closed without resolution which they have failed to provide documentation that says I accepted the cellphone in Umlazi Dbn which I have never lived there as I am a permanent Amalinda East London resident. For such a well-known company to be involved in such a **** and *****ulent act on my account as a pensioner is really heartbreak. Vodacom Account number: I***-7. This company is really failing me. Show me the documentation of the person who made the application and who accepted the cellphone. Show me proof of who received the phone and claim the debit order from them. To me your company is supports ****s and ***** that is the picture you have painted. Deal with the matter provide me with proof. Your Vodacom shops have really failed to address the issue. I have never taken a cellphone contract with Vodacom or any other cell shops. I am extremely heartwrenched and dissatisfied.

0
Replies (4)
Vodacom
Vodacom's reply21 Nov 2023, 07:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply27 Nov 2023, 09:48
Official
Good day   Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query.  We apologize for the inconvenience and appreciate your patience.  Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply29 Nov 2023, 08:10
Official
Good day 
 
Our records indicate that we are still attending to the query. Kindly allow our team to investigate and resolve your query. 
 
We apologize for the inconvenience and appreciate your patience. 
 
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply29 Nov 2023, 09:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, kindly be advised that dispute was logged with Vodacom direct and add-on line ***** was confirmed an credits processed as per ref - A2-XUPM-JJGV0.  Regards Consumer Website Team

Best regards,