*****ulent cell phone upgrade.

I have recently found out that an old contract I have with Vodacom has been upgraded without my knowledge or approval.

I took out this contract for my parents over 10 years ago. It has been a month-to-month contract for years and I have been meaning to cancel it since last year as my mother hardly uses it. I finally decided to call Vodacom on the 28th of September 2023 to cancel the contract, that is when I was informed that it was upgraded on the 25th of January 2023 and my monthly bill is now R384, instead of R140/150.

Since then, I have repeatedly requested the recording which has not been made available to me. I have requested the matter to be escalated but to date nothing has come of it. I have asked to speak to a manager but the call centre agent refused. I am given the run around and they keep telling me they are lodging a new request and it takes 6 days, another one said it takes 3 months, another one said it takes 9-10 days just to retrieve the recording. They cannot send me this recording because it does not exist. In the mean time, they keep *****ing my money.

Vodacom, please sort this out now. And refund me all the money you stole.