SZ
Silindile Z

1 reviews | Active since Mar 2024

01 Jul 2025, 00:26

*****ulent Billing

I just found that Vodacom has *****ulent deducted money in my bank account. Vodacom had billed me for the service that did not provide.I had a contract with Vodacom of which I finished paying more than two years ago and early this year I discovered that they are still billing me for the two Simcards that my daughters are using. I then called Vodacom to cancel and change to prepaid, but in some reason I don't know why and how is still *****ulent billing.Vodacom is stilling my money, when I contacted them the consultant told me that it was a mistake from their side. My question is how many customers that are *****ulent billed like this.

0
Replies (1)
Vodacom
Vodacom's reply01 Jul 2025, 08:13
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team