SZ
Silindile Z
1 reviews | Active since Mar 2024
01 Jul 2025, 00:26
*****ulent Billing
I just found that Vodacom has *****ulent deducted money in my bank account. Vodacom had billed me for the service that did not provide.I had a contract with Vodacom of which I finished paying more than two years ago and early this year I discovered that they are still billing me for the two Simcards that my daughters are using. I then called Vodacom to cancel and change to prepaid, but in some reason I don't know why and how is still *****ulent billing.Vodacom is stilling my money, when I contacted them the consultant told me that it was a mistake from their side. My question is how many customers that are *****ulent billed like this.
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Replies (1)Vodacom's replyOfficial
01 Jul 2025, 08:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Jul 2025, 08:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
