KW
Karen W
1 reviews | Active since Mar 2019
09 Feb 2025, 18:40
*****ulent Baseplay and VUI deductions!
Vodacom deducting R15 daily for baseplay which I never signed up for. So unimpressed... My airtime disappeared in no time. Also said I signed up for VUI premium ...I don't even know what that is!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Feb 2025, 20:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Feb 2025, 20:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Feb 2025, 16:25Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you and have rep**** to you via email. Regards, Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2025, 16:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you and have rep**** to you via email. Regards, Consumer Website Team
Best regards,
KW
Karen W's updateReviewer Update
18 Feb 2025, 17:10A Vodacom representative just phoned and I have been credited the amount deducted. It took a while but I am happy the matter is resolved without me having to take it further. Still worrying is that one can be so easily and unknowingly subscribed though.
KW
Karen W's update18 Feb 2025, 17:10
Reviewer Update
A Vodacom representative just phoned and I have been credited the amount deducted. It took a while but I am happy the matter is resolved without me having to take it further. Still worrying is that one can be so easily and unknowingly subscribed though.