SM
Selejane M
1 reviews | Active since Apr 2024
06 May 2026, 19:45
*****ulent and unauthorized debit
I had a contract with Vodacom which I struggled to have it closed as they were trying to convince me to upgrade which I refused on recorded line. Fortunately they stopped it after I wrote to you, it was sometimes around July. All of a sudden in April they debited me R100 on my source acc. I have not even accepted a debit or debicheck . Now I'm receiving harassing calls and messages from their external collectors because I reversed that amount. My contract with them was not even R100. If no reduction I will escalate to Icasa
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Replies (1)Vodacom's replyOfficial
07 May 2026, 08:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 May 2026, 08:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
