*****ulent Activity – I Am NOT a Vodacom Customer

I am placing this complaint regarding extremely serious *****ulent activity by Vodacom.

I am NOT a Vodacom customer. I have NEVER opened an account with Vodacom. I have NEVER app**** for any Vodacom contract or service. I have NEVER made any enquiry with Vodacom.

Despite this, Vodacom conducted credit enquiries on my profile with Experian in 2025 and again in January 2026 without my knowledge or consent.

On 28 January 2026, Vodacom deducted R299 from my bank account without authorization. I reversed this ******** debit immediately because I have no agreement whatsoever with Vodacom.

Now, my credit profile reflects a missed payment due to reversing a debit order for a service I never requested. This has unfairly damaged my credit score.

How did Vodacom obtain my personal information? Who authorized these enquiries? On what basis was money deducted from my account?

This is a serious breach of my personal information and consumer rights.

I demand:

• Immediate removal of all Vodacom enquiries from my credit profile • Immediate deletion of the incorrect missed payment listing • Written confirmation that NO account exists under my ID number • A full ***** investigation into how my personal details were obtained and used • Written confirmation that all credit bureaus have been instructed to correct my profile

If this matter is not resolved urgently, I will escalate it to the National Credit Regulator, the Independent Communications Authority of South Africa, and pursue further legal action.

I expect written feedback within 7 working days.