*********** *****ULENT ACTIVITIES FROM VODACOM

Good day, Between the 8th and 11 October 2024 me and my Daughter visited the Eastpoint Vodashop and spoke with Ruchane who was very helpful. My Daughter Charlene lives in Belgium and was here on a visit. She had 3 Accounts at Vodacom that was PAIDUP OVER ONE AND A HALF YEARS AGO BUT VODACOM KEPT TAKING MONEY FROM HER BANKACC BECAUSE THEY REFUSED TO ASSIST HER OVER THE PHONE TO CANCEL THE ACCOUNTS. Ruchane from Eastpoint gave us a no to call *** as he could not assist my Daughter to close the Accounts WHEN SHE WAS IN THE SHOP !!!!????? From the 8th October to the 11th of October she phoned the *** no and spoke with a gentleman who CONFIRMED THE 3 ACCOUNTS BEING PAID UP and that he would make sure they are now closed and cancelled. My Daughter Charlene EMPHASIZED SEVERAL TIMES TO THIS MAN THAT SHE IS VISITING US IN SOUTH AFRICA AND IS LEAVING AGAIN FOR BELGIUM ON THE 22 OF October and he PROMISED her she will not have any problems. At the beginning of November Vodacom AGAIN TOOK THE FULL AMOUNT FROM HER BANK ACCOUNT R658 ODD RAND . I went to the Eastpoint Vodashop and spoke again with Ruchane he checked on the Computer and told me that cell no *** was cancelled but not *** !!!!????? SERIOUSLY AFTER ALL MY DAUGHTER WENT THROUGH AND THIS IS ***** AND *****ING FROM CUSTOMERS IN THE FIRST DEGREE. I am informing you that Charlene has CANCELLED HER DEBIT ORDER TO STOP VODACOM *******LY *****ULENTLY TAKING ANY MORE MONEY FROM HER ACCOUNT. SEE ATTACHED COPIES OF PROOF AND FIX NOT JUST YOUR ACCOUNTS DEPARTMENT'S BUT ALSO YOUR *********** CALL CENTRE AGENTS . Charmaine Monteiro Acting on behalf of Charlene Pieterse