*****ulent account using my details

In 2024 A *****ulent account was opened using my ID. I submitted all the information required to Vodacom,instead of closing the account. They archived the account and now its 2026 I get a call that vodacom has now handed my name over to debt collectors. I am being called six times a day telling me about a account I didnt open. I have again submitted documents to vodacom in regards to this but every single day im being called!