*****ulent Account Opening Unresolved after 30 days

I reported a *****ulent Vodacom account opening on the 31st of July 2023, sent the required documents and responded to a subsequent request for further documentation. Unfortunately, the another sizeable debit order has gone through on the 1st of September following the initial one on the 28th of July and these are adversely affecting my banking profile and my cashflow.

I am disappointed that the *****ulent Vodacom account has not been frozen or at least marked as *****ulent to prevent further products from being accessed. It has taken more than 30 days for a resolution, meanwhile I am out of pocket.