*****ulent Account opened- vodacom fails to act for over a month

I Sibongile I'm a victim of identity *****, and vodacom's inaction is making the situation worse. I discovered that a *****ulent account was opened under my name and a phone was purchased online using my financial details. I immediately reported the ***** to Vodacom chatz Gazina on 2025/07/08. I promptly submitted all required documents for vodacom's investigation as requested. It has been a month and a half and despite numerous follow-ups , vodacom has failed to resolve this issue. Every time i go visit the store, I am met with excuses and told the matter is " still under investigation "