*****ulent account opened in my name. Can't find appropriate channel to report.

Item: Vodacom
Rating: 2
Author: Nokulunga S

I just got an alert on my credit report that an enquiry was logged against my name on the 3rd of May 2024. I have not authorised any enquiry nor have I opened up any Vodacom account.

I called Vodacom customer care today and was transferred to the After care Dept, they informed me that an account was opened at CA Cellular yesterday using my details for R259 a month. I did not authorise this nor did I receive nor accept a Debi Check mandate.

Please can you cancel this order and not distribute this device as IT WAS NOT ME.

Can someone please urgently attend to this.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

05 May 2024, 12:58

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply05 May 2024, 12:58

Official

Nokulunga S's updateReviewer Update

07 May 2024, 17:13

Good day,

I am not sure what efforts were take to make contact as I received no phone call nor response to my email.

Can I please get written confirmation that the order has been cancelled as well as the plan for removing the footprint at the credit bureau.

Nokulunga S's update07 May 2024, 17:13

Reviewer Update