*****ulent account

On the first of Feb I had a debit order of 229,97 from vodacom which i reversed with my bank and didn’t think much of it. On the first of March I had a2641,49 which i couldn’t reverse so I was told by my bank and Vodacom to report the matter to the police which I did as it falls under *****, got all needed documents signed and send through. Since then I have been the one initiating the communication regarding my refund. On the 16 of March I received an email stating it is indeed a *****ulent account and my refund was in process and it would take 7-14 working days I continued the communication nearing the date and on the 5th of April (refund day) which I was reassured I was going to Receive it but I didn’t. After some back and forth (they only respond when I go public on Twitter) I was then again told that my refund will be refunded in 7-14day again which doesn’t make any sense to me because vodacom keeps adding more day to my refund. They are both rude and inconsistent and lie.

I used to have a phone contract with Vodacom which I paid off and continued paying for the phone insurance. My take here is that someone/ an employee from Vodacom has opened an account under my name with my details and I would just like my money to be paid off into my account. It was easy debiting the money now that you have proven it’s ***** why do you keep pushing my refund date? You have had me running after you, you keep sending me the same question instead of refunding my money which was taken from my account on the 1at of Match. No one has called me or apologized for this matter. Why are you *****ing people’s monies?! ***** case:ERM***9 Vodacom *** Ref No: EC-1LT1-1UXDW3