LM
Lewis M
1 reviews | Active since Apr 2023
02 Apr 2023, 14:21
*****ulent account
*****ulent account was opened under my name, which I know nothing about, I went to Gandi Square Vodacom and reported that, affidavit and ID copies was submitted but you guys still debiting the money into my bank account. And I was told I will receive a reference number for my case I never did even now.. Please assist
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Replies (2)
Vodacom's replyOfficial
02 Apr 2023, 18:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Apr 2023, 18:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Apr 2023, 14:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, ***** has been confirmed, the numbers deleted, and credits passed. Regards Consumer Website Team
Best regards,
Vodacom's reply26 Apr 2023, 14:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, ***** has been confirmed, the numbers deleted, and credits passed. Regards Consumer Website Team
Best regards,