NM
Ncumisa M
1 reviews | Active since Jul 2024
02 Jul 2024, 10:57
*****ulent Account
Vodacom
Someone *****ulently opened an account using my details.
I don’t have an account with Vodacom nor have I ever had one.
Vodacom investigated and established it was ***** and promised to remove the account from my credit profile. Last communication from Vodacom was 3 June 24 since then I have not being to reach them via phone or email
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
02 Jul 2024, 12:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Jul 2024, 12:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team