KD
Keneilwe D

1 reviews | Active since Aug 2019

27 Sept 2023, 10:57

*****ULATE ACCOUNTS

I Keneilwe Dlamini, residing at 67 Tonnel street,Fleurhof (Johannesburg) cell phone number ***. I'm laying a complain on Vodacom for *****ulent account activation. On the 19 September 2023 there was a debit order of R338.82 reference 30 VODACOM*** ***2 because I didn't authorize the debit order I reversed the money. Again on the 26 September 2023 an amount of R420.82 was debited without my authorization again. When I called Vodacom customer care this morning 27 September at 08:00 a consultant confirmed that there was an account opened with my details at Vodacom shop, Woodlands mall Pretoria shop number 50503 on the 14 September 2023 at 16:23. They took a Samsung galaxy S23 Ultra. Another Samsung galaxy S23 Ultra and watch C was delivered at 59 Steve Biko Road Cape town Harare. Yes I have an account with Vodacom however it is for airtime of R71 ***). I need to know whose ID documents was used and which ID documents was scanned and whose finger print was used. I have never been at Pretoria or even Cape town. At Vodacom please fix this matter urgently or else I'm going to sue you for *****.

0
Replies (2)
Vodacom
Vodacom's reply27 Sept 2023, 12:05
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply03 Oct 2023, 14:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please note, you will need to email the ***** Team on *** and include the below documents:
 
 - Affidavit
 - 3 examples of your signature
 - A copy of your I.D 

Regards Consumer Website Team

Best regards,