MB
Marie B

1 reviews | Active since Mar 2021

20 Jan 2025, 21:11

*****ulant Vodacom invoicing

Vodacom has been *****ulently invoicing me for a contract which was incepted in Contract Term Date: 2021-06-29 Telephone No: Dealer Name: VODASHOP VODACARE Yet they are still charging us the same monthly amount despite the fact that the contract should have ended in June 2023/06/2023 Notifications to continue only line services and not upgrading the contract, still they proceed with the same billing. communication was sent to continue only with line rental and not handset rentals They continuously advise that I have outstanding amounts to pay, Friday 16 January a payment was made as per their billing amount, yet today I received another notification I did a summary of the payments made only for the year of 2024/2025 and the amount came to R 45 000.00 - never skipped a month and some months due to their incompetence of sending me full detailed statement on all 3 lines, has never occurred. My average payment of last year only is the same amount of the initial contractual fees The billing amount is still the same as it was for the 2 year contract. I only have 3 lines costing without handsets should be average 0f R 600.00 per month.

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Replies (1)
Vodacom
Vodacom's reply21 Jan 2025, 08:05
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team