*****ULANT VODACOM

I was contacted on Sunday around 15H30 on *** with address change. Told them it is not necessary as we are not upgrading anything. On Monday we received a SMS from RAM about a delivery. The delivery was in JHB and we stay in Pretoria. I immediately went to a Vodacom shop to stop it. Jakaranda mall in Rietfontein. I stopped the upgrade and contacted RAM to return the new Phones. This was around 16H00. Around 17H00 (Monday 16th)I contacted the help line Vodacom to try and report the *****. I seemed to have been speaking to the Man perpetrating the ***** as he told me to not worry as I would not be liable. He transferred me to the sales assistant as they were the only people who could stop the delivery. The next day I checked with RAM couriers and the package was still out for delivery. I later learned that the man mentioned above re-instated it. I then on Tuesday went to the Vodacom shop and had my account flagged as *****. I have cancelled all my accounts and transferred them to Pay as you go- This has not yet been done. We eventually had the packages returned to Vodacom by RAM couriers. - 19/10/2023 Vodacom does not seem serious about stopping ***** in its tracks. 7-14 days to reply?????? If we did not try and re-try to stop the delivery the units would have been lost? Vodacom is not save for its customers and Vodacom do not care. Currently Vodacom is asking me to pay for a number *****ulently created on my account by Vodacom.

R 3800-00 has been added to my account due to Vodacom personnel *****, and also refuse to reverse the upgrade on my number.

Every conversation is recorded by Vodacom, but there is no ***** phone number to report *****. Why does VODACOM not want to record the ***** within their own company.

Not sure Vodacom cares for their customers at all.