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Gavin R

1 reviews | Active since Jul 2023

24 Jul 2023, 06:24

*****ulant activity from vodacom

Only place where they might respond *****ulant activity from them I did not do any application. Reference Number: ***4 This was not me I tried contacting support all i get is a automated response that says it will take 2 bussnessdays for my dispute, but the applivation date on email is at midnight on a sunday. How is it when you want application they want all sorts of info but suddenly at midnight someone rlse can get an application on your name?

Please contact me and advise and cancel this deal i did not do any application.

I will uldate this review if issue is resolved

0
Replies (2)
Vodacom
Vodacom's reply24 Jul 2023, 07:30
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply26 Jul 2023, 10:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion,  to log a ***** dispute please forward the below doc's to *** 
 
* Affidavit to confirm that you did not give Vodacom any consent for an upgrade/activations

* ID copy and include three signature stamps 
 
* Bank statement and highlight the debit order initiated by Vodacom 
 
Once the information is received, feedback will be provided within 7-14 working days.  Regards,  Consumer Website Team

Best regards,