EL
Esmeralda L
1 reviews | Active since Dec 2017
08 Dec 2023, 11:03
*****ulant activities at Vodacom
With my husband's debit order going off last night we realised something isn't right as the normal ±R350 changed to ±R1160..... No debicheck was received to approve this, this would have given flags and couldve been avoided. On the profile on vodacom.co.za it can be seen that an upgrade happened, how did this upgrade happen without the correct identification.???
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Replies (2)
Vodacom's replyOfficial
08 Dec 2023, 11:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Dec 2023, 11:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
EL
Esmeralda L's updateReviewer Update
08 Dec 2023, 11:29Also note that I will be taking it further, your robotic reply is of no assistance.
This will be widely shared to social media, as I see we are not the first victims, and your replies are robotic as they are similar to every complaint.
I do not know how someone that stays and works in the vaal triangle will upgrade in Rosebank...when we are never in that area.
This will be widely shared to social media, as I see we are not the first victims, and your replies are robotic as they are similar to every complaint.
I do not know how someone that stays and works in the vaal triangle will upgrade in Rosebank...when we are never in that area.
EL
Esmeralda L's update08 Dec 2023, 11:29
Reviewer Update
Also note that I will be taking it further, your robotic reply is of no assistance.
This will be widely shared to social media, as I see we are not the first victims, and your replies are robotic as they are similar to every complaint.
I do not know how someone that stays and works in the vaal triangle will upgrade in Rosebank...when we are never in that area.
This will be widely shared to social media, as I see we are not the first victims, and your replies are robotic as they are similar to every complaint.
I do not know how someone that stays and works in the vaal triangle will upgrade in Rosebank...when we are never in that area.