Ula Wiggins, a shining star at Vodacom Fibre

While this review is not for Vodacom per se, I still think they are horrible at customer service, this is a review to recognize the excellent service I received from Ula Wiggins from Vodacom Fibre. I have been battling for weeks and literally over a hundred minutes on the phone with Vodacom with a query. Needless to say, I was sent from pillar to post with no one willing to accept accountability and take ownership of my query, even just to listen to me. Somehow the query made it through to Ula. This was the first call I received from Vodacom. Ula understood, took the time to investigate and resolved my query. I had the same issue this month and begged every agent I spoke to, to put me through to Ula. Obviously, no one knew how to do that. Lo and behold, miracles happen and my request found it's way to her again. Ula, if it were possible, every Vodacom Fibre customer would want you on speed dial. While it sounds like you were just doing your job, to actually find an agent to listen and have the willingness to resolve your query, is rare these days. Thank you so much for helping me. You are truly a rose amongst a whole lot of thorns at Vodacom. Do keep it up!