Ugraded but didn't receive the phone

<p>I upgraded my contract in November and was told that the phone would be delivered by the next week. It is now well into December and nobody knows where the phone is. The courier says Vodacom has it, Vodacom says the courier has it. </p> <p>I have now spoken to 11 people. 9 from Vodacom and 2 from RAM. <br />Of the 9 people at Vodacom 2 tried to investigate and promised someone would phone me but nothing happened. </p> <p>I tried contacting them on Twitter but response times are appallingly slow, so perhaps someone will contact me by Christmas.</p> <p>I have now decided to cancel the contract since customer service is non existent. </p>