AN
ABONGILE N
1 reviews | Active since Aug 2014
07 Feb 2025, 14:18
*****UELNT DEDUCTION
Vodacom has ****** me for more than 5 months. I only received minutes for certain months and other months would not receive minutes yet I am paying. Consultant are rude and very unprofessional. I am not certain how many times I have escalated this problem without getting any help. It has been proven to me that company train its people to commit ***** for the business benefit. I want my minutes back and I want to end my contract with Vodacom. ENOUGH IS ENOUGH
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
09 Feb 2025, 10:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Feb 2025, 10:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Feb 2025, 10:21Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hello Peter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
Regards,Vodacom Consumer Website Team
Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Feb 2025, 10:21
Official
Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hello Peter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
Regards,Vodacom Consumer Website Team
Regards,Vodacom Consumer Website Team
Best regards,
AN
ABONGILE N's updateReviewer Update
10 Feb 2025, 17:13Good day team,
I am giving Vodacom 24 hours to feedback to the case which was raised in the past week already.
A query was raised with the Hello Peter Team in the past week already, agent displayed lack of query understanding and information. Before calling a customer ensure there is sufficient findings. Failure to do so, I will take my case up.
I am giving Vodacom 24 hours to feedback to the case which was raised in the past week already.
A query was raised with the Hello Peter Team in the past week already, agent displayed lack of query understanding and information. Before calling a customer ensure there is sufficient findings. Failure to do so, I will take my case up.
AN
ABONGILE N's update10 Feb 2025, 17:13
Reviewer Update
Good day team,
I am giving Vodacom 24 hours to feedback to the case which was raised in the past week already.
A query was raised with the Hello Peter Team in the past week already, agent displayed lack of query understanding and information. Before calling a customer ensure there is sufficient findings. Failure to do so, I will take my case up.
I am giving Vodacom 24 hours to feedback to the case which was raised in the past week already.
A query was raised with the Hello Peter Team in the past week already, agent displayed lack of query understanding and information. Before calling a customer ensure there is sufficient findings. Failure to do so, I will take my case up.
AN
ABONGILE N's updateReviewer Update
13 Feb 2025, 14:19I am still waiting for the response
AN
ABONGILE N's update13 Feb 2025, 14:19
Reviewer Update
I am still waiting for the response