CvdW
Christo van der Westhuizen

1 reviews | Active since Jul 2017

03 Jul 2017, 08:52

Udgrade Contract Confusion

<p>I recently upgraded one of my data lines from a 2gig to a 4gig line. This was done on May 2017.</p> <p> </p> <p>It is now July 2017 and it is still not corrected. I already pay the new pricing, but still only receive 2gigs.</p> <p> </p> <p>After numerous calls to Vodacom help desk and contracts department and the brach the upgrade was done at (Vodacom Riverside Mall, Mbombela Nelspruit) no one could assist me to correct this error.</p> <p> </p> <p>Very poor service received from Vodacom.</p>

0
Replies (2)
Vodacom
Vodacom's reply03 Jul 2017, 09:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply04 Jul 2017, 11:40
Official

Dear Christo

Please be advised that feedback has been provided via email.

Regards,

RJ

Best regards,