CV
Cara V

1 reviews | Active since Jun 2013

29 Feb 2016, 14:05

uChoose Smart M

Found out today after having my new uChoose Smart M account for more than a year that I have been paying for 120minutes a month airtime and only receiving 60minutes (My own fault for not checking my online account earlier I suppose). I am completed disgusted with Vodacom for basically *****ing for I don't know how long. I have spoken to the call centre and the consultant keeps asking me when I have topped up. I have explained that I never top up my airtime as this is not necessary. I supposedly get 120minutes a month and this is more than enough for me. He was not able to help me and I have asked to speak to a manager. I have now been on hold for the last 20 minutes and no one is answering. I only found out by accident as my airtime ran out today and when I checked my account online is said I have 0min of 60min. WHAT!!!!!???? After this contracts expires I will not renew my contract with Vodacom. Totally disgusted!!!

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Replies (1)
Vodacom
Vodacom's reply29 Feb 2016, 14:24
Official
Hello carav85,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,