1 reviews | Active since Jun 2013
uChoose Smart M
Found out today after having my new uChoose Smart M account for more than a year that I have been paying for 120minutes a month airtime and only receiving 60minutes (My own fault for not checking my online account earlier I suppose). I am completed disgusted with Vodacom for basically *****ing for I don't know how long. I have spoken to the call centre and the consultant keeps asking me when I have topped up. I have explained that I never top up my airtime as this is not necessary. I supposedly get 120minutes a month and this is more than enough for me. He was not able to help me and I have asked to speak to a manager. I have now been on hold for the last 20 minutes and no one is answering. I only found out by accident as my airtime ran out today and when I checked my account online is said I have 0min of 60min. WHAT!!!!!???? After this contracts expires I will not renew my contract with Vodacom. Totally disgusted!!!
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
