sB
sandi B
1 reviews | Active since Apr 2026
18 Apr 2026, 10:53
Uauthorized debit order
I never agreed on a mandate with Vodacom but they keep on debiting my account on the date we never agreed upon and the amount is never the same so I keep on getting debit order penalties on my account so this is agaist consumer protection act they would come into my account more than 3 times per month so I would receive more than 3 penalties without them even calling me I am going throungh a process to reporting them.
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Replies (2)
Vodacom's replyOfficial
18 Apr 2026, 12:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Apr 2026, 12:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Apr 2026, 11:19Dear Sandi, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that you make contact with our subscriber collections team on ***. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Apr 2026, 11:19
Official
Dear Sandi, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that you make contact with our subscriber collections team on ***. Regards Consumer Website Team
Best regards,