*****ualent Contract opened using my ID number.

I recently found out about 2 cellphone contracts that were *****ulently opened with vodacom using my ID number. I have been using vodacom prepaid number since 2003 and never had a contract. I found out through debt collection agency that am owing vodacom R26 000. I reported the case to vodacom ***** line and even complete the affidavid and 3 signatures. The debt collection agency still calls me to harras me. They have horrible customer skills and they only want to listen to themselves. I dont how vodacom allowed the 2 contracts to be open without my details. The contracts dont even appear on my transunion and experian credit records. No credit check were done when the contracts were opened in April 2023 because theres no record on credit enquiry from vodacom around that. I have never had any debit or deduction from my bank account. Which means who ever opened the contracts didnt use my details. Even the address they used dont correspond with current address. I have never lost my ID card. I dont know vodacom allowed this to happen. This seems to be a trend because many people are complaining about the same problem. Why do they still send debt collectors while the issue is still under investigation. Vodacom does not even provide progress of the investigation. The call centre is horrible with this automated chat bots.