U Choose M Contract

I upgraded to the new U-Choose M just last month and thought that I would be enjoying the new contract to the fullest this month, but that's not the case.<br> When I migrated over to this new contract I had a little airtime left on my account(R29.00), but as the month went on I noticed that this airtime is getting less and less and my monthly sms's (which is part of the new contract) is remaining the same.<br> The last time I checked my balance was on the 05-05-2015 and the message showed that I had 599 sms's left with R29.00 and some data and talk time (which are all part of the supposed contract). Today I wanted to send an sms and it failed to deliver, so I checked my account and found that my talk time is Zero (now this can be understood, as the amount is not much) and that my sms's is also Zero (of which is humanly impossible for one person to send so many sms's in a couple of days, from the 5th to date) <br> Now when I contacted Vodacom they made it sound as if the fault lies with me or my handheld device, that there's some sort of a virus that wiped out all my stuff on their system (the system only Vodacom has access to)