U CHOOSE FLEXI 150 CONTRACT

Around 2 weeks I got a call from a Mark from Vodacom offering me an upgrade from my prepaid phone to a U choose Flexi 150 contract. He said that I should redeem my talking points as I would loose them once the upgrade went through. I called him on the number he supp**** 3 days later and told him the points were redeemed, - I actually left a message on his voicemail. I called him again a few days later as nothing had happened and he told me he call me back in 10 minutes, needles to say, I'm still waiting for that call. Today I called Vodacom upgrades and they have no record of anything, they said OI must contact the number I was given as it was obviously a partner of theirs. I asked for the supervisor and the phone was put down. I called back and went through 3 different people , each one passing the buck, including a call to their head office. I eventually got hold of Mark who said there is nothing he can do as he is on leave, I said that I had a good mind to report this as a **** and his response was that I could do that if I wanted to. This sort of service from Vodacom is absolutely shocking!