U able to service my problem

I had an issue with a wifi router supp**** to me from nashua mobile but with a vodacom 3g package...i took the device into the store and without proper inspection of device was told they do not service this product as it was from nashua but they cld at 800 rand cost supply me with a nee router, there was no reason all it needed was to be reset by their IT specialist...after telling me they couldnt assist i then proceeded to google the issue and did it myself in 5 mins and saving R800...vodacom took over from nashua and shld service the clients correctly not tell me cause it was supp**** by nashua that i shld go back to the store which has closed down...all they wanted was to make money instead of assisting me which their IT guy cldve done in a shorter time than it took me to do!! Shameful service