mV
michael V

1 reviews | Active since Jul 2014

16 Dec 2015, 11:30

Typically Sickening

On the 19th of Oct 2015 i got the mobile WiFi R207-Z ****le contract for R130 a month as I do correspondence studies, the first unit sent was damaged and wouldn't turn on so it was replaced. The new ****le still wouldn't connect so I was told to a sim swap and activation which I did, buying a new sim card and all. This also didn't work... on going to a vodashop I was told that Vodacom service centre hadn't activated the sim so I went back to the vodashop. There I was told the sim hadn't been activated and they would do it for me. This didn't work either...<br> So I went back to the vodashop and they tested the sim and said it hadn't been activated (this being the same vodashop that activated the sim card twice before already) and this time they would get it right so i was sent with my ****le to the technician desk who plugged it in and \activated the unit". I got home and still no WiFi for a week...<br> <br> When I phoned Vodacom services again for the 30th time and asked to check the sim number there's no sim card in the ****le and the vodashop I went to activated an empty ****le and sent me home with it... ***<br> <br> No one calls me back from Vodacom"

0
Replies (1)
Vodacom
Vodacom's reply17 Dec 2015, 07:24
Official
Hello Salix,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team

Best regards,