jJ
janine J
1 reviews | Active since Oct 2012
14 May 2015, 10:09
typical vodacom
On 16 April 2015 I did a upgrade on one of my contracts with vodacom ***) I received the new phone a day or two later. When I did the upgrade I was informed that I would be on a different contract as of 1 May 2015. The new contract entailed that I would be receiving a certain amount of airtime each month and when that runs out I would be able to recharge as pre paid. Yesterday I tried to recharge as my airtime was finished. I can't. I phoned customer care and according to them I will only go on the new contract from June. Now I'm stuck with a phone I can't use.
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Replies (1)Vodacom's replyOfficial
14 May 2015, 13:06Hello janinedejager,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
As discussed, please note that feedback has been provided and the required assistance has now been completed.
Kind regards
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
As discussed, please note that feedback has been provided and the required assistance has now been completed.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 May 2015, 13:06
Official
Hello janinedejager,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
As discussed, please note that feedback has been provided and the required assistance has now been completed.
Kind regards
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
As discussed, please note that feedback has been provided and the required assistance has now been completed.
Kind regards
Vodacom Consumer Website Team
Best regards,
